Jacqueline MoodyJammin’ Jests, Jukin’ Jives, & Jolly Roger Justice

I was completely floored today.  Normally when I get a call at home from a company, they’re trying to sell me something.  I’ve eliminated virtually all the sales calls by using the do-not-call list. Unfortunately, that doesn’t stop the charities or the political call. It also doesn’t stop those who you do business with from calling.

When I got my Chase credit card, they used this loophole to start calling me at home all the time. They wanted me to tranfer balances to them (for a 3% fee!!!), or to buy their junky payment insurance.  I wasn’t too concerned with one or two calls, but they were relentless.  I had to actually have them put me on their own do-not-call list. And they’re my favorite credit card!

I thought something similar was happening today.  I went out shopping yesterday to Guitar Center and got a new set of headphones.  Today, they called. They asked if my new toy was working ok. I was waiting for the upsell - the junk maintenance they tried to sell me yesterday or some deal they were having they wanted me to know about. To my shock and amazement, it never came. They actually called just to make sure I was happy with my purchase!  Now, that’s excellent customer service.